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Top 10 User Testing Software To Improve Your Website

March 28, 2020 |
Blog, Technology, UX Design
User Testing

Testing is an integral part of the web development process. You may have designed a good UI and may feel confident in delivering a great user experience, but it can only be assured through proper testing. The process of user testing is pretty exhaustive and takes much time; especially when you are conducting in-house testing. Thanks to the technological advancements, today, many user testing software and tools can help you to monitor user behavior and collect vital feedback to make your design more productive. 

In this article, we’ll take a look at the top 10 user testing software, not in any particular order, which can assist you in improving the user experience of your website.

1. Userbrain


Userbrain is a widely-used, easy solution to monitor how users react to your website. On signing up, you get access to real-time videos of people interacting with your website. Additionally, Userbrain provides access to a big team of testers, which means you don’t need to recruit testers; neither you would need to manage and pay the users for participating in the test. 

2. Loop 11

User Testing: Loop 11

Loop11 offers usability testing for websites, wireframes and prototyping and accessibility. It aims to simplify user testing with a minimum requirement of technical knowledge. You don’t need to be a pro in HTML or CSS; however, a JavaScript solution is available for the pro developer minds. 

You can test on mobile devices, create custom themes and conduct multiple tests for all the elements. Moreover, users can get real-time reporting, look at heat maps, view clickstream analysis and watch session videos to analyze what users are doing. The best part is that Loop11 can be easily integrated with many prototyping tools, including Axure, JustInMind, and InVision.

3. Lookback


Lookback is a simple UX recording software that can record a user’s computer or mobile device in-house or remotely. Interestingly, you can join the live testing sessions and communicate with the user while they’re exploring your design. This way, you can ask live questions or can even interview them to get first hand, real-time inputs. It is a unique feature and is absent from many user testing software. 

4. TryMyUI


TryMyUI is a usability testing service that helps in discovering the ways to improve your website or mobile app by setting up your own custom test with specific tasks for users. It allows you to find out the correct user base through a wide range of demographics. There’s an option that allows you to watch the recording of the users while conducting the tests you’ve set, or you can use the TryMyUI Stream service. The service allows you to find the drawbacks in your design which results in a bad UX, using the Stream’s AI frustration finder. 

5. Crazy Egg 

User Testing: CrazyEgg

Using Crazy Egg is like monitoring your visitor interactions through x-ray glasses. It is a user testing heat map software that helps you understand what people are doing on your website and why visitors may not be converting into repeat customers. Heat maps identify the elements of your website, which are clicked on and the source of traffic. One of the highlights of Crazy Egg is the scroll map, which identifies how far visitors scroll down a page before they bounce off. It also offers the ability to monitor the numbers of clicks on each element of a page and perform A/B testing.

6. Hotjar


Another popular user testing tool to analyze and get useful insight for your website is Hotjar. Just like Crazy Egg, Hotjar also uses heat maps to provide useful feedback. It allows you to monitor those parts of your interface that draw user attention and gets the majority of impressions and clicks. With Hotjar you can watch users’ recordings and people’s mouse trails to monitor exactly how they’re navigating on your website. The Conversion Funnels is another feature of Hotjar that lets you know at which point people are abandoning a purchase or leaving the sign-up process. Other hot features include form analysis and feedback polls.

7. Inspectlet


Inspectlet closely monitors visitors’ activities on your website. It monitors what links they click on, users’ mouse movement, scrolling, and key-presses. In addition to recording user interaction on your website, it includes a heat map, which allows you to identify the most visited sections of your website. The heat map also includes eye-tracking, information on elements clicked, and how far visitors scroll down pages. The analytics tool highlights the pitfalls and trouble areas.

8. Reflector


Reflector is a screen mirroring app designed specifically for usability testing and it monitors how your app design works on mobile. This tool allows you to access your mobile or tablet screen through your PC wirelessly. Just like the other mentioned tools, Reflector allows you to watch how people use your app. It also includes recording capabilities so that you can review your testing sessions anytime later.

9. UserTesting


UserTesting is one of the best and simple ways to record and monitor users’ interactions on your website. With UserTesting, you can select your target audience and assign them tasks to perform on your website. The tests can be run on a desktop, tablet or mobile phone. UserTesting records real people sharing their thoughts and feedback while interacting with your website or app.

10. UserZoom

User Testing: UserZoom

UserZoom is an enterprise-level, adequately packaged user experience research and analytics platform. Besides capturing user interaction, it also provides robust analytics data. UserZoom allows you to test websites and prototypes, perform market research, create UX benchmarking and offer insightful reports with user actions, unique views, click information, heat maps and more.

Do you know UI and UX are connected? Read here to know more

Wrap up

These tools are perfect for getting started. Your choice of tool depends on your requirements. The best way is to use the free trial versions at the beginning to see how well each one suits your needs. Want to discuss more on user testing? Speak to our experts.

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